Returns are accepted only if the item is in the exact same condition as received and meets our return eligibility requirements.

Custom-made, engraved, personalized, promotional, and special-order items are final sale.

All returned pieces are professionally inspected prior to approval.

No. All custom and made-to-order pieces are final sale.

Once CAD designs, sizing, and stone selections are approved and production has begun, the order cannot be cancelled or refunded.

Yes, resizing is available where the design safely allows it.

If additional gold is required to increase the ring size, an additional charge will apply based on current gold market rates.

Certain styles such as eternity bands or intricate designs may not be eligible for resizing.

Yes. We offer a Lifetime Workmanship Warranty which includes:

• Cleaning
• Polishing
• Basic resizing (where applicable)
• Engraving

Damage caused by impact, improper care, or third-party repairs is not covered.

If a side stone becomes loose due to a manufacturing defect, we will inspect the piece and repair it accordingly.

Damage caused by impact, wear and tear, or third-party work is not covered.

We recommend contacting us immediately if you notice a loose stone.

Yes. We can add links at an additional cost based on current gold market rates and labour.

Links can also be removed to shorten a piece; however, no credit is issued for removed gold.

Gold and diamonds are commodities that fluctuate daily.

All pricing is based on current market rates at the time of purchase. Previous quotes do not guarantee future pricing.

Production timelines are estimates and vary depending on the design and stone availability.

Delays may occur due to supplier sourcing, manufacturing processes, or courier disruptions. Timelines are not guaranteed.

Yes. High-value orders require signature confirmation upon delivery for security purposes.

We do not guarantee buy-back or trade-in unless explicitly agreed upon in writing.

We strongly recommend all servicing be done through Ladies in Lab.

Any third-party resizing, repair, or modification immediately voids warranty coverage.

For all other information and clarification please refer to our terms and conditions.

Any additional questions can be directed to sales@ladiesinlab.com